Windows Vista Help and Support Error Message

Posted by Sech in Tips on Apr 6th, 2008 | no responses

When trying to run Windows Vista Help and Support, I kept getting "Internet Explorer cannot download / from windows" error with a blank Help and Support window. I needed to get to Help and Support so I can create recovery disks for my laptop.

Here is the solution I found online:

If you have been getting the dreaded "Internet Explorer cannot download / from help" error message when attempting to open Help and Support in Windows Vista, try this fix. It re-associates the .xml file type with its default settings, which may be altered by application installation routines such as the one for Macromedia Dreamweaver 8. Once you've merged this into the registry, re-launch Help and Support and it should work.

Fix Windows Vista Help and Support

The link on this post does not work but this link found on VistaClues.com works:

http://www.chris123nt.com/guides/RTM_Fixes/Fix_Help_and_Support.zip.

It is a registry patch:

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"

Everytime I have an issue like this with Windows XP or Vista, I end up finding a solution and fix it and then forget about it. Well, it never fails that I face the same problem again on my computer or on another computer and I go through the same steps of searching online to find the right solution. So I decided to post these tips here for future reference. Hopefully these tips will be useful for others also.

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